support

Troubleshooting 3

• Connection problems with older browsers
• Maintenance in progress - Service Unavailable
• Immediately logged out of the ATS after logging in

FAQ 3

• Resetting your password
• Getting update about your application
• Removing your account

Privacy 8

• What is GDPR?
• Who are we and who sees your data
• Information gathered about you
• Consent, your data and us
• How we store, manage and protect your data

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FAQ 8

• How do I switch divisions?
• I have received a "Profanity Detected" message. What is this?
• How do I check when my vacancy will expire?
• How do I open and close an advert?
• How do I view archived adverts?

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Vacancy Creation 5

• What do the different vacancy statuses mean? (Open/Closed & Posted/Expired)
• Vacancy types and their uses
• Step by Step Guide - How do I create a vacancy?
• How do I edit / add pre-screening questions?
• Once created, how do I post my vacancy to the job boards?

Data Retention 0

Job board details 0

Managing your Account & Preferences 4

• Adding your GDPR statement(s) to the system
• Data retention in the ATS
• Creating a new message template
• Adding a new message template from a current template

GDPR 2

• How do I add a GDPR Statement to my account?
• How does our GDPR statement get used?

Requisitions 3

• How do I view and approve/reject requisitions?
• How do I create a vacancy from an approved requisition?
• How do I create a requisition as a Hiring Manager?

Managing Applicants 7

• How do I communicate with multiple applicants?
• How do I search for an applicant?
• How do I manually add an applicant to a vacancy?
• How do I reset an applicant's password on their behalf?
• How do I bypass a stage e.g pre-screening

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Hiring Manager Stage 1

• How do I remind the Hiring Manager to review their shortlisted applicants?